Cancellation / Refund Process
You can cancel a booking for a full refund up to 10 days before the excursion is scheduled to take place. This is measured against the start of the day of the excursion in the local time zone where the shore excursion is to take place.
No refunds will be offered for any cancellations that occur within 10 days before the excursion is scheduled to take place.
No refunds will be made to any guest who fails to show up for a shore excursion departure at the designated time and place, or who leaves, or otherwise does not use all of the services scheduled to be provided by an excursion.
Most excursions will operate in a variety of weather conditions, if the excursion cannot take place due to weather, or an equipment problem prevents CostaExcursions from providing the excursion, a full refund may be issued at CostaExcursions’s sole discretion.
Members of any excursion who elect to leave the designated excursion transportation must provide their own transportation at their own expense back to the landing place of the ship or excursion origin.
CostaExcursions reserves the right to cancel confirmed shore excursions. While we expect this to happen very rarely, a full refund will be paid if this occurs.
If the ship does not arrive at the port of call for whatever reason, the shore excursion will be fully refunded. It is your responsibility to notify CostaExcursions in writing of the circumstances within 7 days of the scheduled shore excursion departure and request the refund accordingly.
If the ship is delayed in arrival and clearance to the port so that you cannot make the scheduled shore excursion, the excursion may be refunded to you only if you adhere to the following requirements:
- You must notify CostaExcursions within 7 days of the missed shore excursion.
- You must provide CostaExcursions any supporting documentation required for their investigation.
If the excursion cannot take place due to weather, or an equipment problem prevents the tour operator from providing the shore excursion, a full refund may be issued at CostaExcursions ‘s sole discretion.
Any other requests for refunds, while unlikely, will be decided on a case by case basis and shall be decided using the sole discretion of CostaExcursions.
Occasionally CostaExcursions may make changes to excursion dates, prices, inclusions, coverage, age requirements, etc. As a result, CostaExcursions reserves the right to cancel, change or substitute any service, excursion, ticket or product that you have booked at the website, at any time, for any reason.
In such cases, if you are dissatisfied with the alternatives offered, you may be entitled to a full refund of the original purchase price.
Notwithstanding the above, we make every reasonable effort to work with you, in order to amend or re-issue the booking where feasible.